Get in Touch With Us
Got a question about something you've read on thedukeofcambridge.co.uk, spotted an error, or want to flag a concern about one of the casinos we cover? This page tells you how to reach us, what kind of enquiries we handle, and what to expect once you've sent one over.
How to Get in Touch
Email is the best way to contact our editorial team. We read every message that comes in and aim to reply within two working days. Send your enquiry to [email protected].
If you can, tell us upfront which page or casino your message relates to. Reviews of new casinos not on GamStop change fairly often — welcome offers, wagering terms and payment options can all shift with little notice — so a specific link or casino name helps us check the details faster and get back to you with something useful rather than generic.
What We Can Help With
- Questions about our reviews — If a term in one of our write-ups is unclear, or you want more detail on how a welcome bonus, wagering requirement or withdrawal limit works at a particular site, ask us directly.
- Corrections — Casino offers, ownership, licensing status and payment methods can change. If you've noticed something on thedukeofcambridge.co.uk that looks out of date, we want to know so we can verify it and update the page.
- Content suggestions — If there's a topic around non GamStop casinos, casino bonuses or payment methods you'd like us to cover in more depth, tell us what's missing.
- General site feedback — Whether the site helped you compare options or left you with unanswered questions, we're interested to hear it.
- Responsible gambling concerns — If you or someone you know is finding gambling difficult to control, please say so in your message. We'll point you towards independent support such as GamCare or GAMSTOP, though we're not a substitute for that kind of specialist help.
What This Page Cannot Help With
We publish independent research and comparisons; we are not a casino operator, a payment processor or a regulator. That means we can't process deposits or withdrawals, resolve an account dispute directly with a casino, or override a licensing decision. If you have an unresolved issue with a specific site, the casino's own support channel and its complaints procedure are the correct first step. Our Best Non GamStop Casinos 2026 guide explains how those complaints procedures generally work and what to check before you sign up.
A Word on Accuracy
Every review on this site, including the offers listed for Betmica, Kikibet, Betninja and the other sites we cover, is checked against publicly available information at the time of writing. Terms such as minimum deposits, free spin counts and cashout limits are set by the casinos themselves and can change. If you're relying on a specific figure before signing up, we'd always recommend confirming it on the casino's own terms page — and letting us know if you find a discrepancy, so we can correct it.
What Happens After You Email Us
A member of our editorial team reads and replies to every message personally — there's no automated reply standing in for a real answer. Our target turnaround is two working days, though this can stretch slightly during busier periods. If your enquiry needs input from more than one person, we'll tell you if it's going to take longer than usual.
Before You Write In
A quick check can sometimes save you a round trip:
- If your question is about how welcome bonuses, wagering requirements or withdrawal times generally work, our guides may already cover it in detail.
- If it's about a specific casino's current offer, check the casino's own site first, since terms can update between our review date and your visit.
- If it's a personal account or payment issue, contact the casino's support team directly, as we don't have access to individual player accounts.
Beyond that, get in touch. We'd rather hear from readers directly than assume we've already answered every question.